Serving not done in time to keep the clutchES (2 of them) from going bad? Doubtful...
I have 232,000 miles on mine, serviced it TWICE... I go almost 80,000 miles between
services, and my clutches still work. I do have a 2013 though, newer model, but I go
way over the 60,000 mile interval.
Clutches burn up when the trans over-heats. Bad fluid won't burn them out, but it
can cause performance issues, or get so bad it clogs the filter then not enough fluid
gets to the clutches and they burn out... If you are saying the service was not
done in time, then it was NEVER done, or an additional service was not done in time?
SO, how many miles are on this car? If there's 80,000, then no, something else
burned them out. If there is like, 120,000 miles on it, and a service was never
done, possibly.
There are TWO clutches, one for the odd gears, one for the even gears. They are
relatively easy to replace if you have some mechanical skills.
Could be the outer carrier snap ring just fell off IF that happened the clutch pack
outer carrier would spin and tear up the drum. You'll know if that happened, the snap
ring will be laying in the clutch-pack cover.
The outer clutch is a wafer clutch, not directional, but the inner one is directional.
If the outer snap ring fell off the entire unit is probably damaged, you will need another one,
and you may as well buy a new unit with everything in it for $660 at IDPARTS:
http://www.idparts.com/dsg-clutch-pack-p-2839.html
This way, you aren't taking your drum all apart and messing with it, you get a whole unit
you put in. If yours happens to be good, but needs clutches, you can sell it on eBay, here,
other forum and recoup some of your cost. Get a pilot bearing as well, since it's open, may
was as well replace it.
They're also as low as $328.00 (MK5) used, on eBay for the whole unit.
$99.00 for just the friction discs.
$75.00 for metal discs.
IDPARTS or store of the like is going to be your best bet.
ECS has the clutch repair kit for $629.00, we hope the clutch discs and plates
are in it...